Reuse / Education Specialist - Ann Arbor, Michigan

24 - 32 hours/week - Including Weekends 
Starting at $15 - $16 hour 
Hourly/Non-Exempt 
Monthly craft allowance of $25 that expires at the end of each month. 

Reports to: A2 Site Executive Director 

SCRAP is searching for an energetic and outgoing individual to fill the role of Reuse/Education Specialist. This position is responsible for providing excellent customer service in a welcoming environment and receiving, processing and managing high quality and safe creative reuse materials for retail and Online Stores. This special hybrid role will also be responsible for providing creative reuse education programs to our community. This role is responsible for scheduling on and offsite reuse art education programs, corresponding with educators and community members, and providing high quality, unique educational art programming to children and adults in the community.  

SCRAP’s mission is to inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community. To fulfill our mission, SCRAP operates a donation-based creative reuse store and education programming.  

JOB SUMMARY 

This position is well-trained in all SCRAP departments including but not limited to: the reuse supply/retail store, the educational department, and recovery/donations duties. They will be primarily scheduled in the reuse supply/retail store and educational programming in any given week dependent upon the needs of the organization. This position is responsible for providing excellent customer service in a welcoming environment and receiving, processing, and managing high quality and safe creative reuse materials for retail. This role will be a liaison and cultivate partnerships between SCRAP’s educational programming and their local community. Additionally, if needed this role will be able to provide fast paced sorting and organization and/or physical support to the donations department and will be expected to engage in frequent heavy lifting over the course of a shift. The Site Executive Director or designee will determine the scheduling needs for maximum efficiency.   

Duties include, but are not limited to: 

Reuse and Donations Operations 

• Providing excellent customer service 
• Ensuring customers are greeted professionally, warmly and helpfully 
• Retail cashiering 
• Opening/closing store as scheduled 

• Inventory pricing 
• Sort, stock, and organize sections 
• Maintaining a clean and orderly shopping environment 
• Assisting with display and promotions 
• Offering creative advice as requested 
• Maintaining high quality standards for handling materials 
• Helping direct volunteers to ensure safe and efficient use of time 
• Providing excellent customer relations while receiving materials 
• Staying current on what materials are accepted  
• Using appropriate protocol in processing received materials 
• Using appropriate pricing protocol as directed by the Site Executive Director or designee 
• Stock items according to accepted protocol onto the floor or back stock area 
• Working with Reuse Supply Manager to develop efficient systems for materials processing 
• Maintaining high quality standards for handling materials 
• Help direct materials volunteers to ensure safe and efficient processing 
• Other duties as assigned by the Site Executive Director or designee 

Education Operations:  

• Lead, manage, and teach SCRAP Educational Programs including: Field Trips (at SCRAP), SCRAP at School(s), Teacher Trainings, Camp SCRAP, Birthday Parties, Scouting Outings, and other educational activities in/from the creative reuse center. 
• Lead/Join Workshops and Events - Host family-friendly craft workshops at SCRAP or other places in the community (Craft workshops, Crafternoons, Craft & Drink, etc).  
• Maintain an organized and ready-to-use SCRAP studio space. 
• Creating and developing a new or rotating set of lessons and projects both to continually engage return students and to reflect updates in inventory, sustainability best practices, and student aptitude.    
• Outreach - Promote education program offerings to schools, educators, and the community.  
• Safety - Complete Incident Report per protocol and ensure compliance with safety guidelines for use of education space and all activities for participants and leaders.  

Qualifications: 

• Ability to communicate effectively, in an oral and written format  
• Great organizational skills 
• Ability to speak effectively to a large group  
• Positive classroom management skills  
• Art/creative experience with a variety of media  
• Ability to lead art projects with students of varying ability  
• Availability to work weekends/school breaks as needed for SCRAP events 
• Demonstrated reliability and dedication in the workplace 

Preferred Qualities/Abilities: 

• One year experience working or volunteering with children  
• Current driver's license and a vehicle to aid in transporting education materials to and from schools and other settings. 
• University credits in education, childhood development, school administration, art therapy, or a related field. 
• Lesson planning experience.   

Working Conditions 

• A high frequency of unassisted heavy lifting (up to 50 lbs. on a regular basis per shift) 
• Bending, stooping and climbing 
• Standing and walking for the duration of the shift 
• Weekend schedule availability 

Qualities 

• Must have a passion for SCRAP’s Mission 
• Must have a commitment to reuse and some knowledge of the reuse sector 
• Must have a passion for arts accessibility and removing barriers to participation in creation  
• Must be capable of physical labor, fast paced movement, standing, heavy lifting, and materials processing with a variety of materials and types of material donations 
• Highly organized with regards to inventory, materials, and sorting 

Expectations of all SCRAP Staff:  

Work as part of a team with other staff, volunteers, and programs to fulfill SCRAP’s mission; communicate effectively and focus on good stakeholder relations; greet stakeholders professionally, warmly and helpfully; stay current with the environmental services community and sources of information and referrals for callers and customers; stay current with developments in reuse and recycling, including legislation and availability of recyclable materials markets; when necessary, say “no” tactfully and suggest other community resources to meet appropriate needs; and is an ambassador for SCRAP in the community.  

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SCRAP will be based on merit, qualifications, and abilities. SCRAP does not discriminate in employment opportunities or practices because of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or any other status protected by law. 

If you are interested in joining the creative and fun SCRAP team, please fill out the application below, include your cover letter, resume, and three references, which must include a former manager or supervisor. 

Creative Reuse Center Coordinator - Portland, Oregon

32+ hours/week 
Starting at $17.00 hour 
Hourly/Non-Exempt 
Paid Time Off / Sick Leave / Paid Holidays 
Monthly craft allowance of $25 that expires at the end of each month. 

Reports to: PDX Site Director
Leadership Role: Member of the Leadership Team with the Donations Coordinator and Volunteer Coordinator. 
Supervisory Duties: Supervises the daily activities of the Creative Reuse Center and team. 

SCRAP is searching for an energetic and outgoing individual to fill the role of Creative Reuse Center Coordinator. Providing excellent customer service in a welcoming environment and receiving, processing and managing high quality and safe creative reuse materials for retail.  

SCRAP’s mission is to inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community. To fulfill our mission, SCRAP operates a donation-based creative reuse store and education programming.  

JOB SUMMARY 

This position is responsible for the overall retail operations and the supply of creative reuse materials to the customer base, while providing excellent customer service in a welcoming environment. This position will serve as the point person for store staff and set priorities based on the needs of the store. The Reuse Coordinator will work closely with the Donations Coordinator, Volunteer Coordinator, and Site Director to ensure that all organizational needs are reached. 

Duties include, but are not limited to: 

Retail Operations 

• Maintains a customer-focused perspective with the goals of increasing store sales and use of SCRAP programs and service offerings and broadening customer base  
• Establishes, creates, and maintains store design, display and layout  
• Ensures availability of point–of-purchase displays and collateral materials  
• Establishes, reviews, and updates reused inventory pricing 
• Partners with the Volunteer Coordinator on training and supervision of store and materials volunteers 
• Projects sales and assists in the budgeting process  
• Works closely with the Donations Coordinator to maintain and communicate a current list of new and accepted items needed in the store 
• Stays current on alternative sales channels for inventory (i.e. Ebay) 
• Ensures consistency of promotions and marketing at the register and throughout store (i.e. weekly sales) 
• Performs (or supervises the performance of) a variety of retail-related duties including receipt and handling of materials, maintaining store inventory and back stock, assisting customers, operating the cash register, balancing cash drawer, making bank deposits, recording statistics, and answering store phone/voicemail inquiries 
• Manages all SCRAP PDX social media, maintains daily interaction with social media and followers, delegating duties to staff for posting and interactions on their days off and additional posting when necessary. 

Online Store 

• Responsible for everything that goes on in the online store's website 
• Inventory management including picture taking, posting and displaying of the items 
• Process daily orders and responsible for the profits of the e-store, reaching and exceeding budget goals 
• Creating frameworks that transform our online store and social media sites into profitable platforms 
• Provide exceptional customer service and resolve customer complaints by determining optimal solutions 
• Communicate, execute, and manage order fulfillment plans in cooperation with other team members for when they are out of office 
• Writing email copy, managing email campaigns, building and sending newsletters 
• Online Store Web maintenance: all links are working and updating the database 

Staff Leadership 

• Assists in selection of the Reuse Supply staff with Director and/or CRC Manager 
• Trains and supervises personnel in Reuse Supply operations 
• Acts as the point person for specialists working in the Creative Reuse Center when there is no Site Director available
• Works with the Leadership Team to schedule staff to meet Reuse Supply needs 
• Promptly informs the Site Executive Director and/or CRC Manager of potential personnel and/or customer concerns and issues 
• Maintains a positive and productive culture in the store and materials recovery area  
• Serves as a peer leader among the team and sets expectations and priorities for staff  
• Offers creative advice as requested 
• Meets regularly with other Coordinators, Managers, and Director to communicate, coordinate, and support other departments 

Metrics and Reporting 

• Maintains Records and Metrics designated by Site Director and/or CRC Manager (ie. weekly/monthly reports, incident reports, etc.) 
• Collaborates with Site Director and/or CRC Manager in preparing monthly report of store  

Customer Service 

• Communicates effectively to all stakeholders 
• Ensures customers and donors are greeted in a professional, warm and helpful manner 
• Positively represents SCRAP at all times with all stakeholders 
• Carries and communicates the values of our nonprofit organization related to communications with a variety of stakeholders (customers, financial donors, National Board members, SCRAP staff, volunteers, media, and influential members of the community) 

Materials Acquisition 

• Participates on the Fill Minds Not Landfills committee/staff to determine/prioritize most desirable materials 
• Works with the Leadership Team to determine and communicate policies about materials acquisition with volunteers, customers, and public donors 
• Consistently solicits information from customers about materials they seek, desire, have access to, and maintains a system of communication and organization to effectively use this information 

Information and Referral 

• Manages the SCRAP PDX Monthly Newsletters and Weekly Newsletter Online Store Drops  
• Stays current with the environmental services community and sources of information and referral for callers and customers 
• Stays current with developments in recycling and reuse, including legislation and availability of recyclable materials markets 

Collaboration 

• Serves as a member of the Site Leadership Team 
• Contributes expertise in reuse, materials and flow to SCRAP Reuse Supply operations  

Working Conditions 

• A high frequency of unassisted heavy lifting (up to 50 lbs. on an occasional basis per shift) 
• Bending, stooping and climbing 
• Standing and walking for extended periods of times 
• Working in hot and cold climates 

Qualities  

• Must have a passion for SCRAP’s mission  
• Must have an understanding of the creative reuse sector  
• Must have a commitment to reuse  
• Must be an exceptional team player who exercises independent judgment and can work independently or with a team  
• Must be highly organized, have exceptional time-management skills, be self-driven/starting and reliable  
• Emotional intelligence 
• Experience creating and maintaining operational manuals  
• Schedule flexibility (especially during the weekends) 

Expectations of all SCRAP Staff:  

Work as part of a team with other staff, volunteers, and programs to fulfill SCRAP’s mission; communicate effectively and focus on good stakeholder relations; greet stakeholders professionally, warmly and helpfully; stay current with the environmental services community and sources of information and referrals for callers and customers; stay current with developments in reuse and recycling, including legislation and availability of recyclable materials markets; when necessary, say “no” tactfully and suggest other community resources to meet appropriate needs; and is an ambassador for SCRAP in the community.  

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SCRAP will be based on merit, qualifications, and abilities. SCRAP does not discriminate in employment opportunities or practices because of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or any other status protected by law. 

If you are interested in joining the creative and fun SCRAP team, please fill out the application below, include your cover letter, resume, and three references, which must include a former manager or supervisor.