Job Posted: November 27, 2024
We are currently accepting applications for this position until December 8. Our team will begin reaching out to selected candidates for interviews in mid-December. The anticipated start date for the role is at the beginning of the new year.

If you're interested in joining our team, we encourage you to apply soon. We look forward to reviewing your application and potentially welcoming you to our organization in the near future!

Volunteer Coordinator - Portland, OR

32 hours/week  
Starting at $18.50 hour 
Hourly/Non-Exempt 
Paid Time Off / Sick Leave / Paid Holidays (Only with Full time Status) 
Monthly craft allowance of $25 that expires at the end of each month. 

Reports to: Site Executive Director  
Leadership Role: Member of the Leadership Team with the Creative Reuse Coordinator and Donations Coordinator.  
Direct Reports: Volunteers  
Supervisory Duties: Supervises the daily activities of the Volunteer team. 

SCRAP is searching for an energetic and outgoing individual to fill the role of Volunteer Coordinator. This position is responsible for providing excellent customer service in a welcoming environment and overseeing the day-to-day operations of the volunteer program.  

SCRAP’s mission is to inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community. To fulfill our mission, SCRAP operates a donation-based creative reuse store and education programming. 

JOB SUMMARY 

This position is responsible for recruiting, training, and overseeing volunteers and the volunteer program, providing excellent customer service in a welcoming environment and engaging volunteers in fulfilling our mission. 

Duties include but are not limited to: 

Volunteer Operations 

• Responsible for the day-to-day coordination of the?Volunteer?Program  

• Maintains volunteer records 

• Collects and reports on data related to the volunteer program including number of volunteer hours, categories of volunteer hours, retention rate and recruiting activities 

• Works in conjunction with other staff members to ensure that volunteers at SCRAP are engaged in an effective manner 

• Every week, the volunteer coordinator will ensure, upon closing, that all of the trash/recycling should be emptied and floors should be swept/vacuumed within the Volunteer Area. 

• Other duties as assigned by the Site Director 

Volunteer Leadership 

• Recruits, screens, trains, and selects volunteers for store, materials, events and special needs (i.e. Camp and work parties) 

• Leads a mandatory initial orientation for all volunteers 

• Coordinates, trains and supervises volunteers to ensure store functions are managed safely and properly 

• Coordinates and supervises volunteers at events as needed  

• Maintains a positive and productive culture within the Volunteer Team 

Collaboration 

• Works with Site Director and CRC Managers/Coordinators 

• To maintain a diverse and consistent recruiting strategy 

• To schedule store and material volunteers 

• To resolve volunteer issues and conflicts 

• To manage the volunteer program, including developing, implementing, and monitoring systems and guidelines 

• Maintains the Volunteer Handbook in collaboration with the Site Director, and Chief Executive. 

• Works with Department Coordinators  

• To coordinate scheduling volunteers in those areas 

• To ensure proper onboarding in those departments. 

 Metrics and Reporting 

• Maintains Records and Metrics designated by Site Director and/or CRC Manager 

• Collaborates with Site Director and/or CRC Manager in preparing monthly report of store 

Retail Coordination  

• Providing excellent customer service 

• Communicate effectively 

• Ensure customers are greeted professionally, warmly and helpfully 

• Retail cashiering 

• Opening/closing store as scheduled 

• Sort, stock and organize sections 

• Maintain a clean and orderly shopping environment 

• Assist with display and promotions 

• Offer creative advice as requested 

• Other duties as assigned by the store manager 

• Works with the Site Director and CRC Manager to prioritize tasks for store volunteers, lead and schedule on-site volunteer training 

Other Duties   

* Special projects and duties as needed and assigned by Site Director 

Working Conditions 

• A high frequency of unassisted heavy moving of items (up to 50 lbs. on a regular basis per shift) 

• Position oneself to bending, stooping and climbing 

• Being in a stationary position (standing, sitting or walking) for extended periods of times 

• Working in hot and cold climates 

Qualities  

• Must have a passion for SCRAP’s mission  

• Must have an understanding of the creative reuse sector  

• Must have a commitment to reuse  

• Must be an exceptional team player who exercises independent judgment and can work independently or with a team  

• Must be highly organized, have exceptional time-management skills and reliable  

• Emotional intelligence  

• Experience creating and maintaining operational manuals  

Expectations of all SCRAP Staff:  

Work as part of a team with other staff, volunteers, and programs to fulfill SCRAP’s mission; communicate effectively and focus on good stakeholder relations; greet stakeholders professionally, warmly and helpfully; stay current with the environmental services community and sources of information and referrals for callers and customers; stay current with developments in reuse and recycling, including legislation and availability of recyclable materials markets; when necessary, say “no” tactfully and suggest other community resources to meet appropriate needs; and is an ambassador for SCRAP in the community.  

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SCRAP will be based on merit, qualifications, and abilities. SCRAP does not discriminate in employment opportunities or practices because of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, appearance or any other status protected by law or by SCRAPs values. 

If you are interested in joining the creative and fun SCRAP team, please use the link provided and upload cover letter, resume, and list three references, which must include a former manager or supervisor.