Posted on August 21, 2025
Open until August, 27 2025

32+ hours/week scheduled Tuesday-Saturday
Starting at $18.50 hour 
Hourly/Non-Exempt 
Paid Time Off / Sick Leave / Paid Holidays 
Monthly craft allowance of $25 that expires at the end of each month. 

Reports to: Site Executive Director

Leadership Role: Member of the Leadership Team with the Creative Reuse Coordinator, Education Coordinator, and Volunteer Coordinator. 

Direct Reports: None 

Supervisory Duties: Supervises the daily activities of the Donations team 

SCRAP is searching for an energetic and outgoing individual to fill the role of Donations Coordinator. This position is responsible for providing excellent customer service in a welcoming environment and receiving, processing and managing high quality and safe creative reuse materials for retail and Online Stores.   

SCRAP’s mission is to inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community. To fulfill our mission, SCRAP operates a donation-based creative reuse store and education programming.   

JOB SUMMARY 

This position is responsible for receiving and processing donated materials. This position provides oversight for the retail operations and the supply of creative reuse materials for our customers. They will provide excellent customer service in a welcoming environment. The person in this role works closely with the Site Executive Director and Creative Reuse Center Coordinators to strategize best practices for the store and materials processing and works closely with the other team members and volunteers to ensure that the Reuse and Recovery operations run smoothly. 

Duties include, but are not limited to: 
 

Materials Acquisition 

• In collaboration with the Director and staff members the Donations Coordinator determines/prioritizes most desirable materials 

• Works with the Director to determine and communicate policies about materials acquisition with volunteers, customers, and public donors 

• Consistently solicits information from customers about materials they seek, desire, have access to, and maintains a system of communication and organization to effectively use this information 

• Helping sustain and build the Fill Minds Not Landfills business donation and community outreach program, including overseeing/doing off-site donation pick-ups and building business and community relationships 

Materials Receiving, Processing, and Pricing 

• Provides excellent customer relations while receiving materials 

• Works in the Reuse and Recovery area on the most donation-heavy days 

• Stays current on what materials are accepted and coordinates keeping the list updated on the website and with team notifications 

• Uses appropriate protocol in sorting received materials  

• With Site Executive Director, Creative Reuse Center Coordinator, and Education staff- determine most desirable materials 

• Maintains high quality standards for handling materials 

• Helps direct materials volunteers to ensure safe and efficient processing 

• Trains other staff and selected volunteers to competently receive and process material donations 

• Oversees pricing protocol with Site Executive Director and Creative Reuse Center Coordinators 

• Ensures that pricing is quick, accurate and appropriate to the item, volume, desirability, market-value, availability and is based on the SCRAP Pricing Guide (making strategic adjustments for the site) 

Staff Leadership 

• Trains and supervises personnel in donation operations 

• Acts as the point person for specialists working in the donations area 

• Maintains a positive and productive culture in the donations area 

• Serves as a peer leader among the team and sets expectations and priorities for staff; and offers creative advice as requested. 

Metrics and Reporting 

• Maintains and prepares Reports, Records and Metrics designated by Site Executive Director and/or  Creative Reuse Center Coordinators 

• With the Site Executive Director, projects sales and assists in the budgeting processes 

Reuse Center 

• When covering the counter/register, maintains positive customer focus 

• With other staff, promotes store sales, store design, display and layout, reuse inventory pricing, training, and supervision of volunteers 

• Helps to ensure consistency of promotions and marketing at the register and throughout store 

• Ensures posts from the Donations team are posted on social media 

Customer Service 

• Communicates effectively to all stakeholders 

• Ensures customers and donors are greeted in a professional, warm and helpful manner 

• Positively represents SCRAP at all times with all stakeholders 

• Reflects and communicates the values of our nonprofit organization related to communications with a variety of stakeholders (customers, financial donors, National Board members, SCRAP staff, volunteers, media and influential members of the community) 

Other Duties  

• Special projects or other duties as needed and assigned by Site Director 

Working Conditions 

• A high frequency of unassisted heavy moving of items (up to 50 lbs. on an occasional basis per shift) 

• Position oneself to bending, stooping and climbing 

• Being in a stationary position (standing or sitting) for extended periods of times 

• Working in hot and cold climates 

Qualities  

• Must have a passion for SCRAP’s mission  

• Must have an understanding of the creative reuse sector  

• Must have a commitment to reuse  

• Must be an exceptional team player who exercises independent judgment and can work independently or with a team  

• Must be highly organized, have exceptional time-management skills and reliable  

• Emotional intelligence  

• Experience creating and maintaining operational manuals  

• Must have a valid driver’s license 

Expectations of all SCRAP Staff:  

Work as part of a team with other staff, volunteers, and programs to fulfill SCRAP’s mission; communicate effectively and focus on good stakeholder relations; greet stakeholders professionally, warmly and helpfully; stay current with the environmental services community and sources of information and referrals for callers and customers; stay current with developments in reuse and recycling, including legislation and availability of recyclable materials markets; when necessary, say “no” tactfully and suggest other community resources to meet appropriate needs; and is an ambassador for SCRAP in the community.  

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SCRAP will be based on merit, qualifications, and abilities. SCRAP does not discriminate in employment opportunities or practices because of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, appearance or any other status protected by law or by SCRAPs values. 

If you are interested in joining the creative and fun SCRAP team, provide complete the application form and upload your resume including at least three references, which must include a former manager or supervisor.